Cameron Highlands - Century Pines Resort

Century Pines Resort - nehhhh!

Everyone of us wants to be served nicely by the service line. This is because we feel that we are paying for the service, you do not serve me for free, isn't it? We want to feel like a boss, so serve me like a BOSS! And often, we get disappointed. Hahahaha hilarious right.

So yeah, this was what happened to us. Check in service was fine but we got shock of our life when we entered the room. We booked the deluxe room through Agoda and so happened that they gave us twin bed instead of the Super King Bed as shown on the website! We complained about it and they refused to change the room for us because they claimed that none of the deluxe room with super king size bed is available. Only left with the more expensive room type has the super king bed. Instead of compensating us they requested us to top-up the amount if we wish to upgrade our room so that we can have the super king bed. This was a total turn down and we ended up spending our first night in the twin bed deluxe room. However, they promised us that we can change to the super king bed deluxe room on the next day. This is very troublesome. Imagine unpack, day 1, pack, change room, unpack, day 2, pack and check out instead of unpack, day 1, day 2, pack and check out. Overall, not very satisfied with the service because of the hassle the hotel gave us.

Other than that, the building architecture is Tudor inspired that equipped with gables and sandstone design.  I do like the art piece they used to decorate the room.

In a nutshell, this is a moderate place to stay, service is not up to expectation.